Tag: customer
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Top Posts of 2018 #1 “Why People Don’t Invite their Friends to Your Church”
Welp, here it is…you made this the most read and most shared post on my blog in 2018. Thank you for going along on this countdown, and thank you for engaging with me through the content here at Helping Churches Make Vision Real! If you missed out on the countdown, no worries, I’ll post them…
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Top Posts of 2016 #7 “How to Keep Easter Guests Coming Back”
I wrote this post right before Easter 2016 and it struck a cord. Apparently a lot of churches are trying to figure out how to get guests to come back after they come for the first time. This post came in at #7 this year. In a couple of days churches all across the country…
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Should your Church Spend more Energy Reaching or Keeping People?
It’s commonly said that you can tell if a church is insider-focused or outsider-focused by how they make decisions. Do they make decisions based on whom they’re trying to keep or whom they’re trying to reach? Oh, if it were only that simple. Churches that Reach Jesus started this movement called the Church with one…
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Leadership Summit 2016: Horst Schulze
CEO of the Capella Hotel Group and the Founding President of the Ritz Carlton, Horst Schulze was back at Leadership Summit talking about putting the customer first. There is confusion about the difference between leadership and management To be successful in business you have to be more sufficient to the market you serve than your…
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Leadership Summit 2015: Horst Schulze
If you missed the Willow Creek Global Leadership Summit this year, no worries I’ve got you covered. I’ll be posting my notes and thoughts from each presenter over the next couple of days. Horst Schulze, the Chairman and CEO of the Capella Hotel Group and Founding President and former COO of the Ritz Carlton began…