Why People Volunteer at some Churches but not at others

Ever notice that a lot of churches feel like a spectator sport? You know, the kind of place where people sit around watching the paid staff do everything. The average church in America engages around 45% of their average adult and student attendance in some kind of volunteer role (check out the Unstuck Group Health Assessment for more info like this). But there are those churches that are above average. The top 10% of churches somehow seem to break all the normal statistics and engage more than 70% of their average adult and student attendance in some kind of volunteer role. Here are a couple of things they do different.

#1 High Challenge

They don’t just make an announcement, they don’t just ask, they don’t simply provide the opportunity to serve, these churches challenge people to serve. What comes natural to us is ourselves and these churches combat self-oriented thinking with a high challenge to put faith into action by serving others. They know that you can not serve God without serving people.

#2 Flexibility

Ever notice that people are busy? Most people don’t have hours and hours per week to volunteer at your church. Churches that engage the most volunteers understand this and they are flexible. They don’t’ require volunteers to be involved in everything, instead they invite them to be involved in what they can be.

#3 Fewer Paid Staff

These churches actually have fewer staff, not more staff. Instead of paying people to do ministry they pay staff to lead volunteers. Churches that get stuck loading up on staff end up dealing with the unintended consequences of having staff doing everything and church attenders watching them instead of joining them.

#4 Say Thank You

It’s so simple to say thank you, but so few churches actually do it. I’m not talking about saying thank you from the stage (although that’s not a bad start), but in a personal face-to-face conversation, a handwritten note, or even walking through the kids ministry area during service and popping your head into each kids ministry classroom and saying thank you in the moment.